Reference

Privacy Policy for Your z300 Account

z300 gives you a clear Privacy Policy for account details, wallet records, cookies and support messages, so you can open your account with a plain view of how…

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z300 Privacy Policy for Your z300 Account
CONTACT ROUTES

Privacy Help Through India Channels

Privacy questions should reach the people who can check your account safely. Use the contact route tied to your logged-in profile whenever possible, because that lets us verify you before discussing account…

Account help Use the help area after login for privacy requests linked to profile details, device activity, cookie settings or wallet records. We verify the account first, then route the request to the right internal team.
Email contact If you cannot reach the account area, email [email protected] from your registered address. Keep the message specific, avoid sending card images, and tell us whether you want access, correction or deletion help.
Payment query For UPI, Paytm or PhonePe privacy questions, share the transaction time, payment method and account email. We use those details to find the record without asking for full banking credentials.
ACCOUNT CARE

How We Handle Your Data

Our Privacy Policy is written around day-to-day account use, not vague legal wording. It covers the data you give us, the records created by login activity, game sessions, wallet movement and support…

Data we collect

We collect account details, contact data, device signals, login records, wallet activity and game-session references. This helps us run your account, process requests, detect misuse and keep transaction records clear.

Payment records

UPI, Paytm and PhonePe activity is stored as transaction history connected to your wallet. We do not ask for your full banking password, and support should never request it from you.

Cookie use

Cookies help us remember login state, language choice, device checks and session security. Some cookies are needed for account safety, while optional analytics cookies help us understand page errors and load issues.

Security checks

We use account verification, device matching and risk signals to protect your profile from unauthorised access. If something looks unusual, we may pause sensitive actions until we confirm the request with you.

Retention period

We keep records for as long as needed for account service, legal duties, dispute handling, fraud checks and payment reconciliation. When a record is no longer required, we delete or anonymise it.

Your requests

You can ask to access, correct or delete eligible account data by contacting us through the privacy route. Some records may be kept where law, security or payment reconciliation requires retention.

Privacy Questions Before You Join

Before you open an account, you should know what data is collected, why it is used, and how to reach us if something needs changing. These answers cover common privacy requests for India accounts, including payments, cookies, security checks and account records.

We collect details you provide during account creation, profile checks, wallet use and support contact. We also record login activity, device signals and game-session references so your account can operate and remain protected.

Payment records are stored as transaction context linked to your wallet. We use them for reconciliation, dispute handling, security checks and legal duties, not as public profile content or open account display.

Yes. Send a correction request through the logged-in help area or [email protected] from your registered email. We may verify your identity before changing profile details or updating account records.

You can ask us to delete eligible data. Some records may remain where payment reconciliation, dispute handling, fraud prevention, tax duties or local law require retention for a defined period.

Cookies keep your session active, support device checks, remember basic preferences and help us spot page errors. Essential cookies are needed for account safety; optional analytics cookies are used only for service measurement.

Your request is handled by team members who need access to resolve it, such as account, payment, security or support staff. We limit internal access and keep request records for audit purposes.

Where account access or eligibility matters, it depends on local law and is available where local law permits. Privacy requests can still be reviewed through our contact route, subject to verification and legal duties.

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